Personal Information We Gather and How We Use It

When you use our Services, we may gather and process various kinds of information, which typically fall under two broad categories:

Personal Information (PI) is any information that can be used to identify you as a particular person or could potentially be used to do so, on its own or in combination with other information. This could be your name, email address, phone number, mailing address, and other contact information. In some areas, like the European Union, information such as your IP address, device ID, or even cookies can be personal information based on the purpose for which it is used.

Non-Personal Information (non-PI) is any information that does not directly refer to you. This would include, but not be limited to, usage data, generalized analytics, or aggregated data that no longer refers back to an individual.

This Privacy Policy addresses how we handle and safeguard your Personal Information. We may gather such information in the following ways:

Information You Provide: You can give us information when you fill in a form, when you make an account, or when you contact us using the contact options available. Depending on the services you're using—and whether you're an end-user or a customer—some of this information is required, and some details are entirely optional.

All the types of data we gather are associated directly with the goal of providing, enhancing, or facilitating the services you engage with.

01. Contact Information

If you opt to contact us, make an account, sign up for our newsletter, or seek assistance, we can gather your contact information—e.g., your name, email address, or phone number. We only gather this information if you provide it yourself.

02. Subscriptions by Email

If you have chosen to receive our email newsletters, we store your email address in order to send you product updates, advice, and, subject to your agreement, special offers. You can unsubscribe at any time through the link in the email or by writing to our Data Protection Officer at contact@clearprintsinfo.com.

• Why we collect it: To keep you informed and provide marketing messages when you've opted in.
• How long we keep it: Until you unsubscribe, unless required by law or if the data was collected in error (e.g., from a minor).

03. Account Registration and Management

Some of our services need you to register. When you do, we might request information such as your name and email address. Your email will be your username, and you'll choose a password. This allows us to recognize and verify your access safely.

• Why do we do this?: To control your account, monitor your license purchases, and enable you to manage your software and settings.
• How long we hold it: For as long as you are a customer of ours, and in certain circumstances (e.g., billing information), up to 7 years to satisfy tax or legal requirements.

04. Purchasing a Product License

When you buy a license, we request information such as your name, e-mail, billing/shipping address, and payment details. Depending on the method of payment, your payment information might be processed by us or by qualified third-party services (e.g., PCI-DSS compliant services).

• Why do we do this?: To complete your order, deliver your license key, send confirmation information, offer support, and secure your account.
• How long we retain it: For as long as your license remains current, and for a longer period if needed for fraud prevention, accounting, or legal reasons.

05. Customer Assistance and Inquiries

When you contact us with questions or comments—via web form, email, phone, or live chat—we retain the information you submit, including your name, contact information, and inquiry content.

• Why we hold it: To reply to your requests, address assistance issues, and keep service records.
• How long we hold it: For as long as it is necessary to process your inquiry or as a matter of law. We can use third-party software such as Zendesk or Upclick to handle assistance tickets.

06. Business Contact Information

If you are a business partner or prospective business partner, we can store information such as your name, job title, work email, company name, telephone number, and country in our CRM system.

• Why we are collecting this: For business development, partnership, or contract on an ongoing basis.
• How long we retain it: As long as the data is useful for our business or contract, or where the law requires it.

07. Uploading Files or Media

Certain items enable uploading of files or media (such as photos or documents). This is saved locally on your device unless you choose to enable cloud backups. If you do, it will be encrypted and not accessible to us.

• Why do we do this? We only process the metadata to support and run the product. We don't store or access your real content.
• How long do we store it?: Just long enough to perform the service and assistance.

08. Browser and Mobile Device Permissions

When you install our apps, you might be asked to give us permission to use particular device functions (e.g., media). They are completely in your hands and required only for certain capabilities.

• Why do we do this?: To facilitate improved features tailored to your device (phone or browser).

09. Job Applications

If you send a job application to us, we'll collect the information you provide via the application form and the resume you upload. These job applications are handled by ADP, LLC, our recruiting partner of choice.

• Why do we do this?: To consider your application and possibly hire you for a position.
• How long we store it: As long as your application is pending or as the local law requires.

Information We Automatically Collect

We also automatically collect certain information when you access our websites or use our products. This allows us to improve your experience and the functioning of our services.

01. Online Identifiers

When you come to our sites or use our products, we may collect your IP address, cookie information, and device identifiers. We use this information to discern usage patterns, enhance functionality, and tailor your experience.

Why do we do this?

• For analytics and performance enhancements
• To prevent fraud or bot use
• To find out the optimal language and regional settings
• For retargeting or advertising (only with permission)

How long we store it: Varied by type. Check our [Cookie Policy] for the exact durations. Businesses can store non-personal information indefinitely.

02. Device Information

We can gather information about your device, such as its kind, operating system, browser version, MAC address, and language preferences. If you have bought multiple licenses, we link this to your account and device to handle your subscription correctly.

Why do we do this?

• To make it compatible with your device
• To make services tailored for desktop vs. mobile
• To associate your license with the correct device
• To enable fundamental functions such as space and performance optimization

How long we retain it: As long as required for service provision, license tracking, and to meet the applicable rules.

03. Online Activity

We can gather some information about your online activity as a visitor. For example, if you click on an ad for one of our products, we can receive the URL of the webpage where the ad was shown. With third-party services such as retargeting, you might also see our products advertised on other websites you browse. We can also record your interactions—such as clicking on buttons—on our websites and services, as described in the 'Online Identifiers' section.

Purpose:

We use the above data for the following purposes:

1. With your permission, for advertising, marketing, and retargeting our services and products.
2. On our legitimate interests—to make our Websites, Products, and Services effective, compute payments related to marketing, and prevent or identify advertising fraud.

04. Installation Reports

When you install any of our programs, our server can receive technical information about your computer—e.g., your operating system type, version, language, installation date, and IP address. We use it to ensure that the installation is genuine and that the product was not installed before on the same device.

We use this information to enable and manage the installation of the product, ensure compatibility, and prevent fraud. This enables us to effectively serve the installation file and run the product properly.

Retention:
We keep this information as long as the product is installed on your device. In other instances, we might keep it for a little while longer if we identify or suspect fraud or harmful activities associated with the device.

05. Product Activity

We automatically record some of the things you do on our products to make them work better for you—for example, to undo recent actions or make the product feel more responsive.

06. Media Buying & Marketing Channels

When you come to our site after clicking an online ad, we can gather information about how you got here—such as referral URLs and your IP address—through cookies or tracking tags. This informs us what marketing channels are working and whether there is suspicious or fraudulent behavior.

Information About You

01. Billing Information

If you buy something, your payment is handled by a third-party processor. Though we don't keep your credit card number, we do get basic order and billing data to process your purchase.

02. Authentication and Social Media

If you register via social media or email login, we could get metadata (such as tokens) and, with your consent, access your public social media profile.

03. Marketing

When we market by means of platforms such as Google or Facebook, we can be given non-personal information regarding user behavior to inform us of campaign effectiveness. This information doesn't identify you personally.

Cookies and Web Technologies

Cookies are tiny text files on your computer to enable websites to function better. We employ them to enhance login convenience, remember personal preferences (such as language or currency), and monitor product interest. Certain features depend on their own cookies to function appropriately.

To find out more about how we use cookies, see our full [Cookie Policy]. You can also control cookie preferences through your browser, but this will impact how some services work.

Purpose of Use of Personal Data

We use your data for the following main purposes:

• To provide, operate, and improve our Services and Products
• To defend against fraud and authenticate legitimate installations
• To open, manage, and support your account
• For marketing, advertising, and personalisation (based on your own choices and legal consents)

Lawful Basis for Processing

Our legal basis for processing and holding your data depends on your connection with us:

• If you're a customer, the basis is most likely contractual.
• In all other situations, we use your consent (where necessary), our legitimate business interests, or legal obligations.

If you're not sure what our legal reason is for holding your data, you can always ask us.

How We Share Your Personal Information

We might share your information with trusted third-party service providers to assist or enhance our services, including:

• Hosting & Storage Partners: To host our sites securely and store your information.
• Analytics & Insights Services: To enable us to see how customers interact with our products.
• Customer Assistance Tools: To handle support requests effectively.
• Authentication Services: To provide safe login experiences.
• Payment Processors: To process purchases securely and in accordance with data protection requirements.
• CRM & Email Platforms: To handle support and communications.
• Technology Partners: To add features and integrations (e.g., WordPress).
• Advertising & Retargeting Providers: To display relevant ads on the web, with the option to opt out at any time.
• Business Partners: Who incorporate their services with ours (subject to their privacy policies).
• Affiliates: Like our parent or subsidiary companies, for internal reasons.
• Legal or Regulatory Authorities: If it is necessary by law or to safeguard our users and services.
• Business Transfers: If our company or services are sold, merged, or undergo structural changes.
• Special Cases: Including fraud investigations or when consent is specifically given.

International Transfers

We can transfer your data outside your own country—to the UK or US, for instance—where data protection laws are different. We have suitable safeguards (such as standard contractual clauses and security audits) in place to protect your data.

You consent to data transfer and processing under this privacy policy if you use our services and submit your information.

Rights of Data Subjects

1. General Privacy Rights

Should you visit our websites or use our services, you might have the following rights, based on where you are and how we know you:

• Right to Know: You may find out what personal information we gather, why we gather it, and with whom we share it.
• Right to Access: You can ask for access to the personal data we maintain about you.
• Right to Rectification: You can request us to rectify or update any erroneous information in your records or profile.
• Right to Erasure: You can request the erasure of some of the data, depending on legal or contractual obligations.
• Right to Portability: You can ask for your personal information in a reusable form or request us to transfer it to a new provider.
• Right to Withdraw Consent: If you've provided consent for specific uses, you can withdraw it at any time, and we'll end that processing, unless there's a different legal basis.

2. Region-Specific Rights

Depending on your jurisdiction, there may be other rights under regional legislation or law.

3. How to Exercise Your Rights

To make a request, please authenticate your identity. You can:

• Use tools in your online account (for updates, exports, or deletions).
• Send in our data request form.
• Contact us at contact@clearprintsinfo.com, or
• Write to us at our French headquarters (address available on request).

We will process validated requests within the time limits set by the relevant law. You may continue to receive transactional emails despite unsubscribing (e.g., order receipt notifications).

4. Information Security

We implement industry-standard safeguards (organizational and technical) for protecting your information. Although we work to ensure our system prevents unauthorized access, no system is completely secure. Questions? Call us at contact@clearprintsinfo.com

5. Children's Privacy

Our services are not for children under 16 years of age. If we become aware that we have inadvertently processed a minor's data, we will delete it immediately. Please let us know if you believe that this has occurred.

6. Contact Us

For queries, privacy issues, or requests pertaining to your information, contact us at contact@clearprintsinfo.com.

Special Jurisdictions

European Union / EEA / UK

Residents enjoy further rights under GDPR, such as:

• Right to object to or restrict processing,
• Ability to file a complaint with your local data protection authority.

You are welcome to contact us initially for resolution.

California, USA (CCPA / CPRA / CalOPPA)

California residents may also:

• Request information about data collection and usage in the last 12 months.
• Request that personal data be deleted except where exceptions are applicable.
• Opt out of "sales" or data sharing.
• Request a list of third parties that we have disclosed data to for marketing (we don't sell your data),
• Be free from discrimination in enforcing these rights.

Note that we don't respond to Do‑Not‑Track browser signals.
You can send requests by SMS or website forms, or email. We work to respond in 45 days, up to 90 if we need an extension.

Canada (PIPEDA / Law 25)

Canadian data subjects have such rights as listed above, including:

• Canadian privacy laws' access, correction, deletion, restriction, portability, objection, and complaint rights.

Additional Notes

• We don't sell your personal data.
• We might share your information with reputable partners (e.g., hosting, CRM, analytics, payment processors), but only under contractual arrangements and never for direct marketing purposes without your permission.
• We can transfer your information overseas (e.g., UK, US), applying safeguards like standard contractual clauses.
• We keep your data only as long as required to complete original purposes or to meet legal obligations.